Returns & Exchanges

At Hazbin Hotel, we want you to be completely satisfied with your infernal acquisitions. If your purchase doesn't meet your expectations, we offer a 30-day return window for most items in their original condition.

1

Initiate Your Request

Log into your account portal and select the order you wish to return to receive a unique return authorization number.

2

Pack with Care

Place the items securely in their original packaging, ensuring all tags and labels are intact to qualify for a full refund.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing